Horrible! Run the other way - Anonymous employee Vacations To Go Employee Review

1.0
Jan 19, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not one this place is horrible

Cons

They tell you the incoming calls will be good and they aren’t. Half of them are ignorant people trying to find the ignorant person they were already talking to. Have you ever heard of looking at your email and calling back the same person? Metrics galore and surveys Sewer smell that they can’t seem to figure out in a piece of you know what building Caliber of people is unreal. If you have lots of tats and no class this is your place!

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Vacations To Go Response
1y
Thank you for sharing your feedback. While we respect your perspective, we are surprised by your experience, as it does not align with the positive feedback shared by the majority of our team. At Vacations To Go, we take pride in hiring dedicated professionals who foster a supportive and collaborative environment. The contributions and achievements of our employees play a key role in our success. We are also honored that millions of clients trust us with their vacation planning each year. Our team consistently approaches customer interactions with professionalism, patience, and empathy, and your comments do not reflect the respect we uphold for both our customers and employees. Regarding your concerns with customer surveys and metrics, these tools are essential in guiding performance and ensuring we meet our goals. Our metrics are clear, realistic, and achievable for those committed to doing their best. We thank you for your contributions and wish you the best in your future endeavors.

Explore other reviews about Vacations To Go

5.0
Jun 30, 2026
Recommend
CEO approval
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Pros

Great money, work environment, and management

Cons

Long night shifts and strict metrics

1.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Ability to work from home, and uncapped commission

Cons

Out of touch responses to any negative review. Rigid adherence to how things have been operating, and unable or unwilling to consider suggestions that would actually improve the relationship between company and agents. Surveys use a non-standard metric, just because it's what Alan wants, despite standard surveys (CSAT/NPS) being available.

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