Good for the experience - Travel Agent Vacations To Go Employee Review

1.0
Jun 4, 2025
Recommend
CEO approval
Business Outlook

Pros

How quickly I was paid during training

Cons

Honestly I hated this job. the fact the customers would be so rude and so entitled and NOTHING would be addressed by a manager but the moment a customer complains about you then a manager wants to have a coaching session with you. honestly it was good in the beginning but after a while it became draining. I wouldn't recommend this job to anyone unless it was your last option.

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Vacations To Go Response
1y
Thank you for taking the time to share your experience. We're sorry to hear that your time in the role was difficult. While we understand that some customer interactions can be challenging, we also know that the majority of our customers are respectful and appreciative (after all, you’re helping them plan the best week of their year!). Our goal with coaching conversations is to provide support, encourage growth, and help team members succeed — not to assign blame. That said, we recognize the importance of making sure all employees feel heard and supported throughout their development. At Vacations To Go, we remain committed to fostering a respectful and constructive environment for both our team and our customers. We appreciate your contributions and wish you continued success in your future endeavors. Warm regards, Vacations To Go

Explore other reviews about Vacations To Go

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great money, work environment, and management

Cons

Long night shifts and strict metrics

1.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Ability to work from home, and uncapped commission

Cons

Out of touch responses to any negative review. Rigid adherence to how things have been operating, and unable or unwilling to consider suggestions that would actually improve the relationship between company and agents. Surveys use a non-standard metric, just because it's what Alan wants, despite standard surveys (CSAT/NPS) being available.

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