Pros
Really no pros to this job
Cons
6 day weeks bc they can’t hire anyone. Minimum wage. Rarely get your schedule more than a week in advance (they originally made it very clear that we’d have our schedule a month ahead). Very heavily a sales job, you have to meet certain numbers and they want you to be really pushy on the phones even though they explicitly say in training that you shouldn’t be pushy bc skiing is expensive. Get yelled at on the phone constantly bc of greedy business practices from vail and managers don’t seem to care at all when we report that guests are pissed off that they are losing crazy amounts of money. Ex: huge storm hit and nobody (literally nobody even employees) could get to the resorts and vail didn’t allow refunds or dates changes if you had a trip booked. We are told to tell guests it’s their fault for not buying travel insurance but I’ve heard many reports from guests that have bought our travel insurance in the past and never got their money back even if their reason for cancellation fell under the terms of the insurance. We get a bonus if we hit certain numbers but they can deny the bonus if they don’t like the way you sounded on the phone. Bonus checks come a month after the month ends so that delay is a bit annoying. Also barely makes compensation a living wage even w the bonus.