Change is not always good - District Manager Valet Living Employee Review

1.0
Mar 21, 2013
Recommend
CEO approval
Business Outlook

Pros

There's some really good people working here. Good benefits plan including 401K. Lots of interaction with customers and with service people. Very social environment.

Cons

Here's where things take a drastic turn for the worse; there's no leadership from the corporate office extending out into field operations. As a result, many of the regional directors are doing their own thing...setting their own policies and procedures. One of the directors has even told his people that they work for him and not for Valet Waste and to forget Valet Waste policies and procedures, they will be held accountable to his way of doing business; his policies and procedures. So what do I do? If I follow company guidelines, I could be reprimanded or even worse because I followed company guidelines and not the guidelines of a single individual. It's scary here too. Everyone seems to be afraid to speak up or disagree because it could cost you your job. You're not allowed to think...just do. When a director speaks, it's law. Do it or else. I'm hoping that some of these situations clear themselves up and that I have the patience to wait it out. Right now, it's just not a good or fun place to work and I don't know how long I can hold out.

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5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

-Flexible Schedule -Decent pay -Good hours

Cons

-Labor intensive -Messy -Can sometimes feel a little dangerous

1
3.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The company support and benefits are great. They do try and train you but you're on your own since it's a remote job. You need to be a self starter and ok working alone.

Cons

The product is not worth it. You have to rely on bad part time employees to do a quality job which is picking up trash. It's hard to find someone to take that job who could work somewhere else for the same pay. You are always fixing problems but the solution isn't good enough all you can do is replace or retrain the valets. When residents screw up it's still our fault. The peoe who oversee operations are stretched thin and can't fix anything. I've also been through 3 mass firings in 2 years. The company is always letting people go to cut costs.

1
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Valet Living Response
1w
Thank you for taking the time to share your feedback. We’re glad to hear you found value in the support and benefits provided during your time with Valet Living. As a service-focused organization, we recognize that delivering a consistent experience across thousands of communities can be challenging at times. We also know our success is made possible by the dedication and hard work of associates across the business, and we remain committed to investing in our people, processes, and service experience. We appreciate your perspective and the contributions you made during your time with us. We wish you all the best in your future endeavors.
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