Pros
The employees are great people despite not being taken care of
Cons
Vioc (or a larger franchise I will not name) bootstraps EVERYTHING. What you will be told in the interview will not be what you get. Promised a shop with a full staff and a tire rotation rack that works, the employees just need direction. What I actually got was a shop severely understaffed with broken machinery and a rotation rack that hasn't worked for years. The employees are just defeated, constantly being called in during off time to help at my shop or other shops due to lack of employees. When requesting a raise you have to certify for specific job duties thru the area manager, the rules of certification are black and white on paper and area managers consistently make they're own rules up for certification for the sole purpose of failing that employee and not giving them the raise they deserve. Could not morally ask my guys for extra any longer with the knowledge they themselves will not get anything extra in return.