Disapointed - Client Service Representative Vanguard Employee Review

2.0
Dec 19, 2025
Recommend
CEO approval
Business Outlook

Pros

People are nice and helpful

Cons

Found out after I was hired and had worked there for 8 months, that as a remote employee, I am not entitled to apply for other positions within Vanguard. You have to apply like any other outside individual. Also, I was in training with others who were not remote and found out that while they would get raises when trained in various other departments or (journey's) remote employees do not. Also, when I was hired I was hired as a client services representative, not as a trader. Most companies traders make more money due to the increased liability to them, but not with Vanguard. It was extremely disapointing. I was extremely uncomfortable placing trades but was basically told that I didn't have a choice. Wish I had known all of this during my interviews. Instead it was an "oh well, deal with it" attitude.

Explore other reviews about Vanguard

5.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Vanguard covered housing for the summer for almost completely free and the people you work with will actively try to develop you.

Cons

The work you do (and therefore your overall experience) can be highly team dependent and team assignment seems to be random

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
See reviews by: Helpful|Rating|Date|All