Working at Vanguard - Client Relationship Associate Vanguard Employee Review

2.0
Aug 25, 2009
Recommend
CEO approval
Business Outlook

Pros

Great training and learning environment. Benefits are great; 401k and insurance.

Cons

Constantly being monitored on the phones. The pay is mediocre at best. Job gets to be repetitive and not a challenge. Movement within the company is usually lateral and doing the same job: on the phone just slightly different information being regurgitated.

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3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
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