Candid Words from Former Entry-level Associate - Client Relationship Associate Vanguard Employee Review

2.0
Feb 1, 2010
Recommend
CEO approval
Business Outlook

Pros

Wonderful benefits package. Health benefits more extensive than those of the hospital system where I worked prior. Generous tuition reimbursement if you seek an advanced finance-related degree.

Cons

Strict Call-center environment. Associates are in their cubicles for the entire shift and are only able to get some fresh air during lunch and timed breaks. Have never met anyone who has "moved on up", to a non inbound-call position. In a nutshell, this is clear-cut work taking calls from company shareholders and there are few positions to aspire to.

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3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
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