Good - Customer Service Representative Vanguard Employee Review

4.0
Dec 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Great office relationships, kind and understanding bosses, opportunities to grow and move up, encouraging workplace, some benefits

Cons

If not a licensed broker then customers were rude and refused to work with you, if stock market was down or having issues due to current events in the world call times were long and people would be screaming the second they came on. Mostly it was the clients who didn't understand what IRAs or 401ks were that drained and pushed me out.

Explore other reviews about Vanguard

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote opportunity which is great Getting to learn the industry

Cons

Micromanage Training was not effective Heavy call volume Constantly changing lunch no consistency on any given week After training support is poor (a link is the answer to your question) Team leaders who also dont know how to resolve an issue.

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