Good environment where management tries to help you succeed - Customer Service Associate Vanguard Employee Review

Good culture Good work life balance Great Benefits

Location is far from Philly Hard to gain large pay jumps

Awesome coworkers for young professionals. Paid licensing for a few months.

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.