Pros
This position is 100% remote which is nice. Everyone is friendly. Good 401k match. Bonus is not unachievable once you learn how to put in exceptions for the million system issues you will have each day and how to rush clients off the phone.
Cons
Back to back calls. Lack of support from my manager but cannot speak all of them, I know there are some good ones out there but mine stayed in busy status all day everyday. Constantly changing stuff in the system midday without communicating it. They like to beta test updates on us all the time. They need to take you off the phone to learn new systems and procedures but they are too cheap. Half the time systems do not work like they are suppose to. They have Average handle time which does not make a lot of sense because you have to deal with a lot of older clients that do not know how to use a computer and it takes forever just to get them logged in.