Nepotism and Egos - Customer Success Manager (CSM) Veeam Software Employee Review

1.0
Sep 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Great pay, unlimited pto, manageable hours and workload

Cons

Promotions and Awards are strictly reserved for people that enter the social circle of leadership. Standards are not applied equally and leadership is ineffective with the basis of the entire organization to grow the organization along with justification of CRM software. The mission is directionless and metrics / accounts change so frequently it's impossible to get into any rhythm.

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Veeam Software Response
1y
We're sorry to hear about your concerns regarding career growth at Veeam and appreciate the chance to share about our promotions and awards. We're focused on fostering career progression for our people, and we have initiatives like mentoring programs and internal career development conferences designed to upskill our Veeamers and prepare them for their next career step. Your feedback highlights areas where we need to improve, and we appreciate your input as we continue to refine our career development programs.

Explore other reviews about Veeam Software

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing company culture. Friendly, motivated, and inspirational colleagues. Remote work. Competitive pay. Solid benefits.

Cons

Intense and very fast paced

1.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

- Friendly teammates that are willing to help

Cons

Where to begin? - Since starting at Veeam, the internal IT Support team has been cut to a THIRD of it's original size. From an original team of 10+ people, only 3 of the core team remain. Three USA members are left to support over 2,000+ USA employees and try to solve the flood of tickets that arrive in the ServiceDesk queue. - These last layoffs which I was a part of, 1 desktop support engineer, 1 support manager and myself were laid off. - My role was replaced by TWO other service desk analysts in Costa Rica that are getting paid pennies. Both of them combined make less than the salary I had. - Veeam is trying to cut costs anywhere they can, all while making record profits - Technology leadership doesn't listen to input from lower level management on pain points or suggestions on how to improve work-flow or help out the internal IT team - US-based IT employees never received any promotions. All employee promotions from the global IT team happened in Prague / Bucharest offices. - Absolutely no room for career advancement. Managers don't support growth. They silo you into a specific role and work you like a horse.

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Veeam Software Response
1w
Thank you for sharing your experience. We're sorry your time at Veeam ended on a difficult note. We hear your concerns about team resourcing, career development, and how decisions are communicated. Ensuring our people feel heard and have real opportunities to grow is something we care about, and feedback about leadership responsiveness is noted. We wish you all the best in what comes next.
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