Pros
The "line workers" -- especially those from the original Harland company -- and real people. They care about the customers, and are a dying breed of worker.
Cons
The company now has killed all that was good about Harland. I just learned of a quality manager who was fired after 26 years of flawless service to the company -- with no severance, no unused vacation pay, no time to collect things from his office. Literally had his computer and phone (and 26 years of history) stripped away from him, not even allowed to collect his personal items from his office, and escorted out of the building. Why? A quality breach occurred after new Clark management downsized quality staff, refused to backfill exits, refused to hire coverage for people on maternity leave, and refused to continue Six Sigma practices executed under Harland but no longer valued under Clark. When the inevitable occurred, they blamed someone who has worked tirelessly, including nights and weekends for the company. These middle America workers have gotten no pay raises or bonuses for several years while management gets bonuses based on cost cutting and blames workers for issues that arise from that cost cutting. It seems unbelievable that this behavior is legal, yet the company engages in it without repercussions. It embodies the worst of American business today.