Great if you want to just get on with work and not be bothered - Customer Success Manager Verint Employee Review

3.0
Jun 30, 2023
Recommend
CEO approval
Business Outlook

Pros

A lot of autonomy and trust to do your role as you see fit. Not hammered about revenue targets, only what seems right for the customer.

Cons

Not great communication for remote workers. Feel like you're kind of left to your own devices. I didn't have a 1-2-1 for 11 months before I left. Upper management doesn't really get involved or know what people are doing in their roles. Felt like I was flying solo for a long time. Our company was acquired by Verint, so they can definitely do better at incorporating the people their acquire.

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Verint Response
3y
Thank you for taking the time to share such detailed feedback. Integrity is one of our five core values at Verint, and it’s something our people live and breathe – helping to nurture a real culture of trust for both our teams and customers. We do have a quarterly ‘all-hands’ meeting where the Verint leadership team communicates key information and invites questions. That said, we agree that some employees can find remote working more challenging than others, especially for new starters who have been unfamiliar with hybrid or remote working. As part of our solution, one of the new initiatives we’re introducing soon is a buddy scheme. We see this as a positive step forward and will also support those talented individuals who join Verint through acquisition. Thank you once again for sharing your experience with us. We wish you all the best in your future career.

Explore other reviews about Verint

5.0
Aug 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Great environment and supportive management team. The company provides spaces for diverse backgrounds to be heard and supported.

Cons

Benefits and poor 401k match

1
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Verint Response
10mo
We appreciate your review. Thanks to dedicated Verinteers like you, we have proudly earned the ‘Great Place to Work’ certification in 15 countries. We remain committed to making Verint the employer of choice by listening and learning about areas where we can improve and grow. Once again, thank you for your review.
1.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

since the acquisition by Thoma Bravo and the leadership from Calabrio, there are zero pros

Cons

poor sales leadership, adjusted quotas and comp plan are a joke.

1
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