Great Benefits - Customer Service Representative Verizon Employee Review

3.0
Jan 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Working for Verizon has great benefits and pay. Bonuses are great when the company is doing well.

Cons

Those who are not on the phones do not understand what is like to try to sell upset customers things they don’t need after raising prices back to back. Lots of cleaning up other agents messes.

Explore other reviews about Verizon

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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