Customers know exactly what they want. - Retail Sales Representative Verizon Employee Review

4.0
Jun 11, 2008
Recommend
CEO approval
Business Outlook

Pros

Excellent compensation, wonderful benefits, and a decent amount of good people to work amongst. In all honestly Verizon is a fantastic company to be a part of. You don't work a full week, the schedules are easy to follow, and the work is simple. The management is easy going and the products are something you can have faith in. The most amazing part is the 100% benefits in health and a 401k. They take good care of their employees and they compensate well for those that can accomplish the job they need to. I would highly reccomend this employer to anyone.

Cons

Time off is not easy to achieve. Seniority limits a lot of decisions. Communication amongst the company is not something that they are good at. Advertising department and promotions are awful. It's not easy to get a major problem fixed for a customer at any given time. The ordering and customer service system is incomplete and the IT department doesn't work fast enough for the sales reps to get their job done. Promotions are never clear, and the customer always has a problem with the company. Some of us reps believe that the upper upper class management has no care for the actual consumer, the one that ultimately pays the bills.

Explore other reviews about Verizon

5.0
Mar 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Love the company. Great culture. Flexible work balance life.

Cons

Went from remote to in-office 3 days a week.

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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