Great Benefits, Tough Culture - Education Specialist Verizon Employee Review

4.0
Nov 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Really great benefits, a lot of coaching and opportunity to advance your individual skills and improve your resume, networking and knowing the right people is key to advancing within the company. Really good job to teach someone how to work in a professional environment if that's what you are looking for. Work hard to get out of the retail side and into the corporate side if you want to make this a career. If you get stuck in retail, burnout is a very real problem.

Cons

It's a sales-based, commissioned environment so you are given a quota you are expected to hit. In my last few months with the company, the sales coaching became less about improving you as a (sales)person and more about trying to get guests to buy more product that they may not have needed. When you pressure people into buying or selling things in a short time frame, you lose a lot of integrity and create a poor culture for the employee and customer. I first-hand witnessed the quick decline of employee satisfaction as they were given more demands and less coaching on how to achieve these sales goals. This was a very big hit to their confidence in their ability to do their job well.

Explore other reviews about Verizon

5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very fun environment VZW invested in their employees

Cons

Hours, schedule, pushy sales, constantly changes store managers

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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