The Champions of Mental Destruction - Customer Specialist Verizon Employee Review

Verizon Wireless is not in the Employee-Satisfaction business. They know they have a large pool of incoming employees due to their paid-training and sign-on bonuses, so they do the legal minimum to keep their employees healthy. They close call centers to maximize their ever-increasing profits, while doubling the strain on the remaining call centers, and adding to the usually considerable hold-time for Customers waiting to Speak to a rep. It's as if they know (and actually tell their staff) that most Customers calling will end their call and ignore the problem rather than waiting to speak to a Rep. They are very aware of a large (ever-increasing) percent of their workforce developing Major Depression and/or Severe Anxiety, but are unwilling to make any concessions or changes to offset this trend or support those made ill. They will fight any attempt to receive any medical compensation or FMLA or leaves of any kind through the "services" they offer, often losing the same vital paperwork multiple times over the course of several months. Awful, awful treatment of the Employees they break. At the first sign of trouble, The Company distances itself from employees and treats them as hostile. The lack of concern over the staggering amount of broken minds they create is unacceptable.