Good people, unrealistic expectations - Solutions Specialist Verizon Employee Review

3.0
Dec 13, 2016
Recommend
CEO approval
Business Outlook

Pros

Great hours, good compensation and great benefits.

Cons

Unrealistic quotas, contradictory behavioral expectations that are often unattainable. Even the best sales people get talked to or written up for not asking the same questions to every single customer, regardless of what the circumstances are. The culture has changed; they don't want people, they want a kiosk that will play 20 questions before addressing the reason the customer walked through their door. Customers have become internet shopping savvy, but the company refuses to match prices and has also taken away trade-in value from being available for purchasing accessories, but our targets haven't gone down.

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5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very fun environment VZW invested in their employees

Cons

Hours, schedule, pushy sales, constantly changes store managers

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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