Lots of overtime available - Tech Support Representative Verizon Employee Review

5.0
Jan 31, 2017
Recommend
CEO approval
Business Outlook

Pros

Work-life balance is a real plus in Verizon call center roles. Lots of overtime available for call center representatives; if you want to make more money, the OT is there for those who work hard. In the call center and sales channels, Verizon is very much a meritocracy. Work hard, get noticed. Also, supervisors are held to a strong standard of accountability. This fosters a "servant leadership" sort of mentality in VZW management. That's good for employees who work hard.

Cons

It's really tough to break out of the call center and retail sales roles, even with earning an education on Verizon's tuition benefit. Otherwise, this is a great company to work hard, be recognized and provides a decent income to support your family.

Explore other reviews about Verizon

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Highly collaborative environment, opportunity to do impactful work.

Cons

Unless you're a permanent employee, you're likely to get laid off for more economical reasons.

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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