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      Verizon

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      Verizon reviews

      Customer Advocate - Anonymous employee Verizon Employee Review

      2.0
      May 10, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and benefits are competative. Employee assistance program provides a few free sessions with a counselor (which a rep needs due to the emotional toll of the job).

      Cons

      Extremely stressful and demanding job. The survey system is like playing Russian Roulette. It's not always possible to prevent bad surveys. Reps are measured by several metrics and meeting the requirements is a daunting task. Once a rep gets corrective action for attendance or not meeting metric requirements, its designed to punish and / or make the rep fail and loose their job.

      Explore other reviews about Verizon

      4.0
      Jan 26, 2015
      Associate director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

      Cons

      Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

      531
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