Walmart of Wireless - Customer Service Verizon Employee Review

1.0
Jan 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Great Benefits for now.

Cons

Poor work/life balance. The company focuses entirely on performance stats, that are often incorrect due to constants reporting issues. Management fosters a culture of fear and retaliation. Many "Leaders" as they call themselves are lazy and incompetent. Salary, benefits and bonuses are reduced each year. Employees would benefit greatly from union representation. Hands down the worst job I have ever had!

Explore other reviews about Verizon

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and great benefits

Cons

no cons i loved my job

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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