Great for awhile, eventually the B.S. comes to light - Solutions Specialist Verizon Employee Review

3.0
Jan 25, 2018
Recommend
CEO approval
Business Outlook

Pros

-Pay was decent -Benefits are amazing (401k match, tutition assistance, medical, dental etc.) -Coworkers were the reason I loved my job for so long -Got to play with the new mobile technology as it came out

Cons

-Encouraged to do whatever you can to get the sale, even if it bends the truth -Forced to sell Verizon's terrible products (Hum/home phone/jetpack) and written up if you did not. - Upper management has barely any interactions with the store, but insists on controlling how you are allowed to sell, giving you a list around ten items long of stuff you must do with every customer, and written up if you don't. List included defined verbage and actions and typically was not natural in any transaction. -Was told to straight up lie about customer satisfaction surveys and who the surveys were actually about.

Explore other reviews about Verizon

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and great benefits

Cons

no cons i loved my job

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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