Pros
The only Pros for this company is their benefits, full medical, dental, vision, matching 401K and tuition reimbursement of $8,000 per yr, I have yet to see any other company match this amount most will do tops $5000.
Cons
Worked here 12 yrs too long, management is GARBAGE...I cannot stress this enough, they hire for supervisors within inside the company, that don't have the education required and skills. There is a lot of favoritism within management. HR department lacks organization and better communication and social skills. People pretend to be professionals, but it's a toxic environment, no growth opportunities unless you have connections again the whole favoritism. It is a tough job, it drains mentally and you're exhausted after 8 hrs of being on the phones, managers will avoid you like the plague if they see you coming for help, and they're never on the same page with answers to the many changes the company goes through therefore leaving you clueless to the customer and then you have to take the hit when you get a detractor survey.