Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Verizon

      Engaged Employer

      Verizon reviews

      Ehhh - Customer Service Pro Verizon Employee Review

      3.0
      Apr 6, 2018
      Customer service pro
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and pay isn’t bad either. The yearly tuition assistance is a nice perk for those pursuing a degree. There is also discounts off of various things as a Vzw employee and great EAP benefits as well.

      Cons

      Very stressful job. Many employees stay solely due to benefits but there is little to no satisfaction from your job. Very high demands with metrics and unreasonable expectations to appease customers and meet company objectives. Customer service bares the brunt of customers frustration and anger which leads to major burn out over time with constant negativity and verbal abuse.

      Explore other reviews about Verizon

      5.0
      Jul 9, 2026
      Operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - great discounts - awesome place to work

      Cons

      - management does not care when it comes time for lay offs

      4.0
      Jan 26, 2015
      Associate director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

      Cons

      Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

      531
      See reviews by: Helpful|Rating|Date|All
      Related searches: Verizon jobs | Verizon salaries | Verizon benefits | Verizon interviews | Verizon conversations
      Verizon reviewsVerizon Customer Service Pro reviewsVerizon review