Where is customer service? - Sales Representative Verizon Employee Review

2.0
Dec 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Tuition reimbursement, decent pay, great training.

Cons

Care more about what you can sell the customer instead of what the customer needs. They try to have you quickly move customers with real issues out as quickly as possible and reprimand you when you try to actually help them out, No loyalty to sales people, even if you have excellent numbers in every category, if you can't sell their "flavor of the month" you are subject to losing your job no matter how much revenue you make them.

Explore other reviews about Verizon

5.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, good work environment

Cons

Retail hours, weekends, and holidays

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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