2.0
Jul 25, 2014
Former employee, more than 5 years
San Angelo, TX
Recommend
CEO approval
Business Outlook
Pros
The money. Sort of the benefits but hard to use. Personally went through personal crisis that management was understanding about and worked with me so I could keep my job. The only area I lacked in was making the CST although because of 1 supervisors belief in me I came very close, unfortunately, she died.
Cons
Too many constant changes esp. in methods with 15 minutes at the minimum of training. Had 5 supervisors with varying instructions on expectations and what method was correct. Call serve time so low that customer's frequently expressed dissatisfaction as they weren't receiving what they needed. Many expressed that they would be dropping this company at the end of their contract.