Great Pay but Too many rules - CSSC Verizon Employee Review

2.0
Oct 19, 2021
Recommend
CEO approval
Business Outlook

Pros

The pay is great and you can get monthly bonuses.

Cons

The managers never let you know what you are doing right. You can get a great score on your survey with the customer but the manager will find something wrong with the call. Too many rules for me. It's alot of stuff that you can't do. First year working you only get 5 days of vacation that has to be used at the same time. Their is force overtime almost every day. My schedule was 11-7 and I would be schedule to work at 9-7. First break wouldn't be until 1. It was the worst job that I had. You had to sell on every call even if the customer is past due and was calling to lower bill. You still had to offer them something. I just didn't feel like we are being customer focus if I'm not really hearing my customer.

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Verizon Response
4y
Thank you for sharing your insights with us as a Retail Sales Associate. We want to let you know your feedback on the pay and commission structure is important to us. We appreciate the time taken to provide these insights.

Explore other reviews about Verizon

5.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Benefits Good pay rate

Cons

Constant changes Many recent layoffs

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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