3.0
Jul 16, 2010
Former employee
Little Rock, AR
Recommend
CEO approval
Business Outlook
Pros
Very clean, comfortable work environment. Access to new and upcoming cell phone technology. Employee discounted service plans. Excellent tuition reimbursement program.
Cons
Speed is emphasized greatly over almost every other metric. Unfortunately remotely diagnosing cell phone problems with a person who is not an expert can sometimes lead to some very long calls which will damage your stats. There is very little communication between the call center and the network technician whom you create trouble tickets for. Hands can be tied when it comes to trying to save a customer. Very little opportunity for advancement out of the call center and into another department.