Lots of room for improvement - Technical Support Coordinator Verizon Employee Review

2.0
Aug 10, 2015
Recommend
CEO approval
Business Outlook

Pros

At the time the benefits were good. Inexpensive health care, matching 401k (up to 6%), okay vacation time

Cons

Benefits were decreasing left and right (even with record profits). Time off would never get approved even if submitted a year in advance (I couldn't get off for my own wedding even though I had lots of vacation...one of many reason I left), managment treated everybody else as second class and didn't even pretend to care, everytime I was promoted my hours got worse and worse

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5.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, good work environment

Cons

Retail hours, weekends, and holidays

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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