No work life balance, high stress - Retail Sales Associate Verizon Employee Review

1.0
Sep 5, 2015
Recommend
CEO approval
Business Outlook

Pros

the pay as well as benefits are competitive considering it s a no degree job. Also the company gives you a lot of training so you know what your doing at least.

Cons

Very high stress levels will come out of this job. No work/life balance at all. $100 accessories sales goal per customer ruins the job entirely. We don't price match and are not even competitive with accessory cost so why such a crazy high goal. This is on every reps mind every customer all day long. When customers want to upgrade we cringe because we wonder how were going to sell them $100 in accessories. In the range of 2005-2010 the company was absolutely great to its employees, since then its gotten significantly worse by the month. It seems like every month the goals go up which means less pay for more work. Micromanaged to death, their is literally a rule in the company that it must be documented for every worker to be coached twice a day. This means you are messing up twice a day in their eyes no matter what kinda day you have.

Explore other reviews about Verizon

5.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, good work environment

Cons

Retail hours, weekends, and holidays

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
See reviews by: Helpful|Rating|Date|All