I loved my job - Senior Customer Service Representative Verizon Employee Review

4.0
Jan 28, 2011
Recommend
CEO approval
Business Outlook

Pros

The company pays real well. They offer a program called self-promotion and if you qualify for the move then you are moved. I especially loved our annual incentives!!

Cons

There is a lack of consistency within the call center as far as policy and call quality scoring. There are often times that you may need to go over you immediate sups head.

Explore other reviews about Verizon

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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