Good benefits, no work life balance stressful, managers micromanage - Customer Service Representative Verizon Employee Review

3.0
Dec 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Great benefits great pay. 401k match by company, they tried to boost morale by having fun office events, and promotions, great co-workers

Cons

Managers micromanage, even tracking how many times you use the restroom during your tour. It got to be very stressful. They only care about their numbers. Some managers are rude. No advancement opportunities, made it a dead end job.

Explore other reviews about Verizon

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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