Customer Service /Sales - Customer Service Representative Verizon Employee Review

4.0
Jan 3, 2016
Recommend
CEO approval
Business Outlook

Pros

The main reason to work for Verizon is the pay. It is the highest paying customer service position I know of and I've been in customer service for over 20 years. Reps make over $30 an hour and get paid weekly. Not to mention the bonuses.

Cons

No work life balance. They pay well and they know it so they don't treat their employees well. High demand to meet quotas that are constantly changing.

Explore other reviews about Verizon

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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