Business practices more towards bottom line than employees benefit - CX Tech Champion II Verizon Employee Review

3.0
Jan 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits, 401k end of year bonus, stock payouts

Cons

Metrics constantly change Hired as tech required to sell Push more to sell over helping customers fix service Company layoffs, outsourcing causes internal issues, cx confusion. Cold transfers to you with no waning Attendence policies changed to cuttthroat practices. Easy to be let go.

Explore other reviews about Verizon

5.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, good work environment

Cons

Retail hours, weekends, and holidays

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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