Good benefits most of the time. Good pay sometimes. Unrealistic expectations always. - Solutions Specialist Verizon Employee Review

Creative pay cuts. One such way to curb earnings is raising quotas. Quotas are set based on past performance as well as other mysterious factors. A high performing year across the board will be followed by a year with much lower paychecks. Your income can fluctuate as much as 35%. The company prides itself on its integrity fueled credo. However, the majority of growth (new lines) is gained by tricking customers. Lowering the plan and adding a tablet or jetpack, that the majority of customers rarely use, is the primary strategy. Most people are unaware that they could lower their bill without taking the additional item. I've seen too many sleazy business practices at Verizon. You are pressured to do this "with integrity". This also drives up quotas, creating an unsustainable downward spiral of ethics. I've seen firsthand sales reps flat out lie to customers habitually and get a slap on the wrist followed by awards for sales excellence. You can get by without doing these things, but be prepared to walk in the shadows of people like this, which includes being criticized for your lower performance. There are skillful, honest reps that have high performance, but I firmly believe that they live in a grey area between integrity and deceit (is there such a thing?). Get used to saying, "Sir, I can give you this tablet/jetpack for the same price per month that you are paying now." If the customer doesn't respond with, "Can't i just lower my bill and not take the tablet/jetpack?" you get a new line. After all, isn't it the customer's fault for not knowing? That's integrity, right?