The job can be rewarding but also stressful at the same time. - Technical Support Analyst Verizon Employee Review

3.0
Mar 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Great pay, great benefits, upward mobility seems fair, no micromanangers (at least in my area)

Cons

Scheduling will vary when you're at the bottom of seniority (expect to work the worst shift and every weekend), you cannot miss any days the first year, you cannot be late (not even a minute, not even if you're ill with a doctors note), you are required to take your whole week of vacation at one time. You will get written up for illness if you do have to take time off. Middle managers (which would be your supervisor) are mostly lazy. Hired during the pandemic and did not feel supported during times of knowing what to do. Had a large chat however most of them were not supportive or unavailable. Some departments are rude when you have to reach out for assistance such as repair statuses, network techs, etc.

Explore other reviews about Verizon

5.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, good work environment

Cons

Retail hours, weekends, and holidays

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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