Best Job I've Had - Tier II Technical Support Verizon Employee Review

5.0
May 7, 2025
Recommend
CEO approval
Business Outlook

Pros

I started with Verizon in 2000 and worked for them until 2024. During this time, great advancement, pay, excellent benefits, and perks.

Cons

Since Hans became CEO, the company feels less transparent and sincere with those on the front lines. They solicit "honest feedback," but it's hard to give that in good faith to a company that seems intent on downsizing... or streamlining... or alligning the business... or.... you get the picture. Still for my tenure, they treated me well overall.

Explore other reviews about Verizon

5.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, good work environment

Cons

Retail hours, weekends, and holidays

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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