Pros
* Peers are all amazing * Benefits are good (used to be better, but deductibles keep climbing) * Hybrid model has worked well for most people with 8 in-office per month * Some peers worked to improve morale and enjoyed the experiences
Cons
* Pay is below standard for those in a similar Customer Success/Account Management role * Career Advancement stalls (pay increases) at supervisor unless you change departments. * Upper management got roles from people outside the organization where others could've been more impactful and already had insight into the entire department. (this shook a lot of experienced reps and they had a large turnover in 2024) * Culture really took a nosedive and morale was super low in 2024. * Focus on customer experience went away with adding self-serve and overseas support (appears they're trying to bring it back now).