Was great until current CEO - Customer Success Manager Verizon Employee Review

2.0
Jul 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits, WFH so no traffic to deal with. Great co- workers

Cons

Current leadership keeps out sourcing and making it harder to speak to support staff, everything was submit a form and wait. Changes made with no communication.

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Verizon Response
11mo
Thank you for your review. We agree that there is always room for improvement, and welcome any and all feedback that could potentially get us to where we want to go. Your feedback is appreciated.

Explore other reviews about Verizon

5.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, good work environment

Cons

Retail hours, weekends, and holidays

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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