Went down hill after 2015 - Service Specialist Verizon Employee Review

2.0
Aug 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Came in making a lot of money on commission. Winning valuable prizes like Bose Bluetooth speakers etc. 2013

Cons

One day they decided we were no longer going to get paid for most of everything we sell. I was top 3 in my entire zone. I lost out in atleast 40k a year. They made promised they could not keep about growing in the company. Only folks who had space to grow was into management which I was not interested in. No one wants to work retail forever. Anyway there were once great to work at now there cell service is not even at the top.

Explore other reviews about Verizon

5.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, good work environment

Cons

Retail hours, weekends, and holidays

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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