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      Versant Health

      Part of MetLife

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      Versant Health reviews

      They are okay to work for, but not great - Customer Service Representative Versant Health Employee Review

      3.0
      Jun 15, 2021
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are unionized apon being hired. The vision, dental, life-insurance, short-term & long-term disability is all free. The only benefit that gets taken from your check is your health insurance premiums but the benefits are outstanding. Their is tons of room for advancement in the company. Starting pay is $16.50 per hour, bi-weekly pay.

      Cons

      Their training program is not long enough or immersive enough to really get a good grasp on what you're supposed to be doing before you start taking real calls.

      Explore other reviews about Versant Health

      5.0
      Jun 9, 2025
      Summer graduate intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work-life balance is good and

      Cons

      I have been not long enough

      1.0
      Mar 30, 2026
      Customer service representative (csr) ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      at 1st - WFH ater COVID was a great thing. Mgmt was pretty good. understanding, willing to work with me, esp when I was going thru my illness. welcomed me back.

      Cons

      at last - thank goodness for FMLA and PFL. only way I would've been able to retain employment. i will admit, made some tactical errors toward the end. STARS - an absolute travesty. Setting high unachievable marks for phone calls which took a LOT longer than 3-5 minutes. know- it-all employees who tried to be my boss, as if i didnt have more ppl to report to. CARE team? dont make me laugh. Sr. Mgmt "cared" about hitting numbers to collect performance bonuses. I wont respect or obey someone who’s directing me from an office on the west coast. do your research. you - yes YOU - are worthy of so much more. DONT take a job out of desperation. Especially not this one. If you do... find another one. FAST.

      1
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