All feel-good talk, very little actual improvement or change - Anonymous employee Vetsource Employee Review

2.0
Jan 26, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-most people are friendly and easy to work with, and care about their work -generally flexible with work/life balance, though that is more true for some departments than others -some managers are great

Cons

-Major lack of transparency and communication, leading to lots of unnecessary frustration, confusion, and errors. -DEI is a joke, really - the focus is on "awareness" emails and nothing on concrete change. Diversity is hugely skewed toward the lowest-paying jobs. They are terrible about providing disability accommodations or even thinking how the choices they make affect people with disabilities. Any talk of pay transparency is shut down, which is a cornerstone for real DEI change. -They are rapidly hiring new people with little care for industry experience and not giving them adequate training. or setting clear expectations - only to have new people, especially new directors and VPs who do not ask questions and seem to have little respect for our knowledge and experience. When issues are brought up, they turn it back on the people bringing up the issues instead of any accountability for management's actions/lack of action. -The company was already siloed before the MARS acquisition and it's getting worse every day -Pay raises are minimal, if any -Health insurance premiums are not covered, which means getting a $200 pay reduction each month, on a practical basis. All in all, just a really frustrating and disappointing experience. C-Suite doesn't care and won't take action but they sure do put up a good talk.

Explore other reviews about Vetsource

5.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance Management support

Cons

None, it was a great place to work

avatar
Vetsource Response
5mo
Thank you for taking the time to provide your experience working at Vetsource! We are grateful that you highlighted our work-life balance and management support.
5.0
Sep 26, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Vetsource has been around for ~20 years and has a proven record of steady growth. Leadership is thoughtful and intentional about the business directives to ensure that business projections and resourcing are realistic. After working in startup environments for many years, I've come to really appreciate this type of stable environment. Our C-suite are all extremely approachable and down-to-earth. I feel they really try to cultivate an environment where amiable and collaborative personalities can shine. Teams definitely don't feel lean, but the company also does not extraneously overstaff, so you will inherently have busier peak periods of work which are manageable. Lot's of employees here who have been around for 5/10/15+ years, shows me it's a good place to stay in my career. Fully remote environment while still emphasizing collaboration. Business is positioned to do well with lot's of strategic initiatives in play. Although we may not be as large as other competitors, our smaller company size and culture give us an advantage when it comes to connecting within the market.

Cons

Company recently became majority-owned by Mars in the recent years which has come with painpoints. I believe these are all surmountable and will diminish with time, but they can place strain on processes and add to workloads. Company hasn't adjusted well from being Portland, OR based to remote based in the sense that there is no standard working time in the org. Can put a strain on connecting with different teams and expectations across different teams on working hours.

1
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Vetsource Response
8mo
Thank you for taking the time to provide your experience working at Vetsource! We appreciate your feedback and are thankful you highlighted our culture, strategic outlook, and relationship with Mars.
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