Pros
I have an outstanding manager and it is very evident that our CEO cares tremendously about her employees. My manager is one of the most exceptional leaders I have worked for in my entire career. She is able to tackle very complicated requests from some of the clinical thought leaders in the world of innovative Cancer Care. She does this by working to terse out the core issue of the ask and deliver an articulated response that either resolves the issue or she requests more key details that no one would ever realize pertain to formulating a comprehensive solution to our customer. She makes each of her coworkers feel important and treats her primary employee in the Customer Experience department with a high degree of respect. The CEO lives out the ideal of being a supportive and innovative leader. She encourages each employee to better themselves inside and outside of the workplace. She purchases books relevant to our job/field for employees to borrow and she goes out of her way to encourage active exercise among her team. She arranges for a Yoga Instructor to perform a free lunchtime session once a week and has sponsored an Employee Activities Committee that is well versed in designing upbeat activities for those who choose to participate. Bowling anyone? The other two items about Via Oncology that strike me - everybody wants to contribute and coworkers genuinely seem to care about one another.
Cons
This is not really a con, but we work with cancer care decision support hoping our Via Pathways improve the life of someone stricken with a very serious illness. Just like jobs in other health care support industries, the research and conversation topics can evoke a heavy tone.