No interest in helping customers - Customer Service Representative ViaPath Technologies Employee Review

Flexibility, management, room for growth

Traveling a lot of the time

I was fortunate to have great direct managers. Decent benefits with exceptions.

Health insurance through Aetna was the worst I've experienced. A very limited number of in-network providers, many of which have out-of-date information. Forced to use CVS for all prescriptions. Inconsistent reimbursement for the same services month to month. The company liquidated our vacation balances without compensation to shift to an "unlimited PTO" model. Within a few months, all requests over a limit had to be justified to your VP. High turnover with regular 4th quarter reduction in force events. Laid off the entire production and warehouse departments to move those functions to a different state. HR heavily polices these reviews, so this won't stay up long. Retaliation is also a concern.