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ViaPath Technologies

Engaged Employer

Chaotic Rollout - Anonymous employee ViaPath Technologies Employee Review

1.0
Jun 22, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company is in business to make bucks off the prison-industrial complex, likely to be a growth opportunity.

Cons

Purchased Touchpay, servicing inmate families throughout the nation with costly commissary servicing; all emails and customer support stopped flowing upon that purchase. For months none of the customer requests for help via website emailer have been passed forward to TPOnline staff. A Department of Justice complaint was required to force TPOnline staffer to respond. The subsidiary website does not feature a customer service telephone number; only the non-serviced email.

Explore other reviews about ViaPath Technologies

5.0
Feb 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, management, room for growth

Cons

Traveling a lot of the time

2.0
May 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I was fortunate to have great direct managers. Decent benefits with exceptions.

Cons

Health insurance through Aetna was the worst I've experienced. A very limited number of in-network providers, many of which have out-of-date information. Forced to use CVS for all prescriptions. Inconsistent reimbursement for the same services month to month. The company liquidated our vacation balances without compensation to shift to an "unlimited PTO" model. Within a few months, all requests over a limit had to be justified to your VP. High turnover with regular 4th quarter reduction in force events. Laid off the entire production and warehouse departments to move those functions to a different state. HR heavily polices these reviews, so this won't stay up long. Retaliation is also a concern.

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