1.0
Jun 22, 2015
Anonymous employee
Current employee
Recommend
CEO approval
Business Outlook
Pros
The company is in business to make bucks off the prison-industrial complex, likely to be a growth opportunity.
Cons
Purchased Touchpay, servicing inmate families throughout the nation with costly commissary servicing; all emails and customer support stopped flowing upon that purchase. For months none of the customer requests for help via website emailer have been passed forward to TPOnline staff. A Department of Justice complaint was required to force TPOnline staffer to respond. The subsidiary website does not feature a customer service telephone number; only the non-serviced email.