Program Manager - Program Manager ViaQuest Employee Review

1.0
Apr 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Flexible Schedule at times. Working with DD individuals is always great! Loved caring for people.

Cons

Horrible overtime, mismanagement of direct care staff. Too much for Program Managers to do. Scheduling direct care staff, payroll, and covering shifts for people while trying to be state compliant, and being responible for care plans and follow through. Too much to do. Poor communication between management and directors. Training is all over the state on OH and no compensation. No real support from inside. The owner is an arrogant man who is more concerned about the way he dresses vs the way his clients are treated.

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ViaQuest Response
8y
We do have issues with overtime due to the shortage of direct support professionals that is affecting providers nationwide. We have worked diligently to take certain functions away from Program Managers so they can spend more time in the homes of the individuals we serve, which has been met with overwhelming gratitude and success. Our leadership team has done an incredible job listening to our teams and direct support professionals, while making operational changes to improve the lives of everyone we serve. I hope your next position brings you the happiness you are looking for.

Explore other reviews about ViaQuest

5.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Very caring staff. Work well together as a team. We have the best patients also.

Cons

None. An excellent place to work.

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ViaQuest Response
11mo
Thank you so much for your post and for your unwavering commitment and dedication to so many people in need...you are appreciated!
2.0
May 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Easy to get your foot in the door for almost any position. There were some really great coworkers who made it bearable

Cons

The culture is just terrible. Most people in the company are working significantly more than is healthy and are being underpaid/under appreciated. It’s almost impossible to get time off without feeling like you’re leaving extra work for coworkers and/or management is guilting you. Middle management passes down commands from higher ups without being willing to hear out their staff or advocate for them. There is a very clear disconnect between the DPSs, TBS Specialists, other field staff, and anyone working in management. Your manager makes or breaks your experience and upper management won’t reprimand or make changes when a bad manager chases staff away. High turnover makes it really difficult to feel connected to the community and it’s really easy to feel like your voice is not being heard. There are so many concerning stories about our clients that get passed around, and a lot of them get chalked up to “it’s the field”. I would never recommend anyone I know to work for this company or receive their services.

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