A Disgrace - Anonymous employee ViaQuest Employee Review

Thank you for your post, I really appreciate it. It pains me to say this but you are right on many of your points. We do need to do a better job of recognizing employees and not making it so arbitrary. Our employees go above and beyond every day and we need to make them feel like the heroes they are. I also agree that we need to do a better job of onboarding and training giving our employees the tools they need to deliver the best service possible. I can assure you we are working on this as a top priority. Finally, I agree with your comment on pay rates. They are ridiculous because what we get paid is ridiculous. When every provider is getting paid ridiculously low rates by the State, the rates we can pay are locked in. That is why you see every Provider paying the same rates. Thank you again for your post, I am working on the areas you outlined and can say with confidence they will get fixed!