Ghetto company - Direct Support Professional (DSP) ViaQuest Employee Review

2.0
Aug 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Decent pay easy work benefits grateful clients

Cons

Horrible management from HR to most of the Program Managers they don’t respond in a timely manner they lie to you they tell you one thing then flip the switch and punish you for something they told you was ok

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ViaQuest Response
11mo
Thank you for your post, although it is a difficult message to read. It is never our intent to punish people and we pride ourselves on being a company of integrity who does what we say we are going to do and don't lie. I have worked closely with our HR teams and have not seen or experienced what you describe, but that does not diminish what you report. I can assure you I will look into this immediately. Thank you for bringing it to my attention.

Explore other reviews about ViaQuest

5.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Very caring staff. Work well together as a team. We have the best patients also.

Cons

None. An excellent place to work.

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ViaQuest Response
11mo
Thank you so much for your post and for your unwavering commitment and dedication to so many people in need...you are appreciated!
2.0
May 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Easy to get your foot in the door for almost any position. There were some really great coworkers who made it bearable

Cons

The culture is just terrible. Most people in the company are working significantly more than is healthy and are being underpaid/under appreciated. It’s almost impossible to get time off without feeling like you’re leaving extra work for coworkers and/or management is guilting you. Middle management passes down commands from higher ups without being willing to hear out their staff or advocate for them. There is a very clear disconnect between the DPSs, TBS Specialists, other field staff, and anyone working in management. Your manager makes or breaks your experience and upper management won’t reprimand or make changes when a bad manager chases staff away. High turnover makes it really difficult to feel connected to the community and it’s really easy to feel like your voice is not being heard. There are so many concerning stories about our clients that get passed around, and a lot of them get chalked up to “it’s the field”. I would never recommend anyone I know to work for this company or receive their services.

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