Do you have a life? Do you want one? Might want to try a different company. - Customer Sales Lead Victoria's Secret Employee Review

2.0
Jun 20, 2008
Recommend
CEO approval
Business Outlook

Pros

The discounts on merchandise aren't bad (20-30 percent depending on your seniority). If you love to work and you don't have much of a home life (or your home life is especially unpleasant and you're trying to escape), this might be the job for you. Girls who are willing to work extremely long hours and have completely open availability do have opportunities to move up in the company, but CSL is about as high as most will be able to rise.

Cons

Not much consideration of their employees, combined with an extremely high turnover rate. "On call" shifts are scheduled back to back with normal ones, meaning employees often end up working an 8-4 shift followed immediately by a 4:00-8:00 shift with a break just long enough to sign out and back in between (the signing out means they aren't required to pay overtime) Breaks are short and they're often "forgotten" or ignored anyway. Hours are based on how many Angel Card (credit cards) an employee can sell in a shift. Employees are instructed to do "anything it takes" to get customers to sign up for one. Employees who have difficulty with this or who fail to meet their goal for the day are disciplined and punished. The high turnover rate means management feels that every employee is easily replaceable, and makes sure they know this. It isn't uncommon for management to dress down employees for their speed, efficiency, outfit choices or anything else over the headset, so that all the others can hear it.

Explore other reviews about Victoria's Secret

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Free products or heavily discounted

Cons

Sometimes there cattiness with all the girls working together

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Have met some amazing coworkers. Brand itself is fun.

Cons

Sudden Return to Work mandate 3 days in NY or OH SIX years after COVID. Any current employees outside of those states are being let go if they don’t uproot their lives and relocate. Many employees in those states built their lives around what seemed to be a permanent remote flexibility arrangement (most companies went back in 23). When Hillary Super came on she even stated in one of her first Q&A’s on remote work that where people do their jobs wasn’t a big concern for her as long as we continued to drive the business forward. The business is doing the best it ever has in the last five years. Leadership reasoning for mandate is continuing to fall flat. Mandate came absolutely out of NOWHERE.

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